• If you are not completely satisfied with your purchase from forevergreengifts.net you may return it for exchange or refund up to 30 days from date of purchase. Damaged or defective items, merchandise sent in error, and all other merchandise must be returned in complete original manufacturer's packaging, same condition as sold, with any accessories, literature, instructions, documentation, and attached tags. 

Please securely repack the merchandise you are returning. Personal care products that have been opened or used cannot be returned. Special Orders and Final Sales cannot be returned.

• All returns must have a Return Merchandise Authorization Number so they may be returned to the proper address, correctly identified and properly credited to your account.

Please do not attempt to return merchandise prior to receiving a Return Merchandise Authorization Number. 

• Returns are refunded in the original tender. Returns will be charged a 15% Restocking Fee.  Items with a different refund exchange policy will be noted on that products description page.

• Forevergreengifts.net waives all shipping & Handling fees for exchanges.  

If you need your exchange sooner please email us at customerservice@forevergreengifts.net.

 We will issue a Return Merchandise Authorization Number per our Return Instructions. We will then charge your credit card for the (In Stock) replacement item and ship it to you immediately. Upon our receipt of the exchange item, we will issue a credit accordingly.

• Gift returns are exchanged or refunded for the value indicated on the order in the form of a store credit, valid for one year.

• SPECIAL ORDERS and FINAL SALES are not returnable for credit or refund. Special Order and Final Sale items are clearly noted on the product description page. Special Orders are not cancelable and customers are required to sign (click in agreement) a Special Order Waiver specifying their understanding and agreement with these terms.

Return Instructions

Please refer to our return policy above then follow these instructions:

• To obtain the required Return Merchandise Authorization Number Contact us via email at customerservice@forevergreengifts.net

• Write the Return Merchandise Authorization Number we provide on the securely packed return shipping box.

• Arrange to ship via the appropriate method.

• When the item is received by us or by the supplier from whom it was originally shipped, your credit card is charged for the return shipping & any insurance. A credit (less original shipping charges) is issued on the same credit card used for the purchase of the item. If you are exchanging a damaged or defective item, when it is received by us or by the supplier from whom it was originally shipped, another (In Stock) item of the same description is shipped to you. Should you choose to return the damaged or defective item for credit, when it is received a credit (including shipping charges) is issued on the same credit card used for purchase of the item.

If you are returning an item sent in error, we apologize for any inconvenience! Please follow the above instructions repack the item in its original condition and packaging. When it is received by us or by the supplier from whom it was originally shipped, a credit (including shipping charges) is issued on your credit card. Please allow one credit card billing cycle for any credit to appear on your statement.

Please be advised if any of the above conditions are not met, forevergreengifts.net reserves the right to refuse the return.

For further assistance, please email forever Green Gifts at customerservice@forevergreengifts.net or by phone, M-F 9am-5pm EST at 631-647-3919.