Shipping & Handling with packages shipped within the Continental United States is Free.
Forever Green Gifts thanks you for shopping with us. It is our goal to offer you merchandise leading the way to a cleaner & healthier lifestyle. We will make every effort to insure your shopping experience with us will meet your expectations. Forever Green Gifts values you as our customer & will remain committed to offering you merchandise focused on “GREEN GIVING FOR NATURAL LIVING”.
Customer Service
Information
customerservice@forevergreengifts.net
Forever Green Gifts
Order Inquiry
Should you have questions about your order, billing or delivery, please email us at customerservice@forevergreengifts.net. Please include your name, address and order number. For merchandise returns, please email Customer Service to obtain a Return Merchandise Authorization Number. For Additional information please click onto our Returns & Exchanges.
Product Assistance
If you have questions about any of our products or need assistance with product selection, please email us at customerservice@forevergreengifts.net. Include your name, address, telephone number, item name and any further information to help us assist you!
Feedback/Comments/Suggestions
We welcome any feedback or suggestions as to how we may improve our service, website or product selection. Please send us an email at customerservice@forevergreengifts.net
Links
To request a link to our website please email us at links@forevergreengifts.net. Each potential link request is evaluated based on a set of standards associated with the philosophy of forever Green Gifts. Should we require any additional information to complete our evaluation we contact you. Upon completion of our review you will be sent an email notification of the decision.
New Products
We welcome the opportunity to hear about any new products or product lines that fit our philosophy! Please email us at tips@forevergreengifts.net for evaluation and potential inclusion on our website. Please include product literature and wholesale pricing information.
Gift Orders
We remove all pricing information on ALL gifts prior to shipping. We can include a message from you only on orders shipped directly from our warehouse. However we cannot enclose a message on products shipped directly from a supplier. This will be noted on product pages throughout the forever Green Gifts website.
Payment Options
Forever Green Gifts accepts Discover, American Express, Visa and MasterCard for credit card payments. For security purposes, upon check-out you will need to input a Credit Card Verification number ("CCV"). This “CCV” is a safeguard that you are the holder of the credit card. For Discover, MasterCard and Visa the CCV is the 3-digit number found on the back of the card immediately following the credit card number. For American Express the CCV is the 4-digit number imprinted above the account number on the front of the card.
Sales Tax
State Sales Tax on the merchandise total is withheld for
items shipped within the state of
Order Confirmation
Order Confirmations are sent electronically within 24 hours to the email address you provide when you place your order.
Order Status
To check the status of an order click here.
Back Orders
If an item is on Back Order, the date it will be available for shipment is posted on the product description page. If there are any changes in the availability of the item once you have chosen to purchase it, we send you an email update. At that time, we reserve the right to cancel the item if we can no longer get it. We also give you the right to cancel the item should you decide not to wait any longer to receive it.
Change or Cancel
Orders
To Change or Cancel an Order please email us at changeorcancelorder@forevergreengifts.net. Please include your ORDER NUMBER in your email request.
Shipping &
Handling
Domestic Shipping
Forever Green Gifts ships to addresses in the continental
Shipping & Handling with packages shipped within the Continental United States is Free.
Orders in stock generally ship within one business day. Any orders placed on during a weekend or holiday will ship the next business day. Your credit card is not charged until your order ships.
Standard ground shipments take 4-10 business days to arrive. Back orders are shipped separately when they arrive in our warehouse. Shipping outside the continental US, specialty shipping and shipping on custom and oversized items generally takes longer to ship.
Certain items may ship directly from the supplier. In this case your order may ship from multiple locations. Should this occur, you will receive an email confirmation and tracking number for each shipment.
An email is sent to purchaser each time an order or partial order is shipped. Delivery date estimates are given as good faith estimates only. Any and all products purchased on forevergreengifts.net are shipped and delivered by independent carriers not affiliated with forever Green Gifts. Title to products purchased on forevergreengifts.net and the risk of loss for merchandise passes on to purchaser when the carrier takes possession of these items.
Shipping &
Processing
USPS Priority Mail (4-10 Business Days)
This is the only method of shipping to PO Boxes and APO/FPO
addresses and is available for all physical
All expedited orders (1-Day, 2-Day, & Saturday Delivery) are shipped the same day when placed by 11am EST. Orders received after this time will generally add one additional day to process. However, all expedited orders are subject to approval by our verification department. You will be notified by phone if there is a shipping delay. Expedited Delivery is not available for some oversized items, items requiring specialty shipping, out-of-stock items, and items shipped directly from suppliers.
If ANY order MUST arrive at its destination on a specific day, please email Forever Green Gifts at shipping@forevergreengifts.net M-F 9am-5pm EST.
Specialty Shipping
Special shipping conditions may be necessary for the delivery of certain oversized items or merchandise shipped directly from a supplier. If special delivery, or longer than normal delivery applies to an item, detailed information is clearly noted on the product description page and is again noted during check-out.
Inside Delivery is automatically added for extra-heavy
furniture and on select other products in the
Shipping Holidays
Please allow additional transit time to accommodate the following US holidays: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas.
Multiple Shipping Addresses
Multiple Shipping Addresses may be designated during the check-out process. Each address incurs separate shipping & handling charges determined by the weight, value and destination of the merchandise selected for each recipient. At check-out you are prompted to enter a shipping address for each recipient or you may choose an address from your personal account address book. Shipping & handling charges are automatically calculated during check-out.
International
Shipments
We ship internationally through the US Postal Service (shipments sent via US Postal Service can take much longer to reach their destination and cannot be tracked) or International UPS, depending upon the weight, value and destination of your order. If we cannot ship an item internationally, it is clearly noted on the product description page. Any import fees, taxes, duty or customs imposed on international shipments are the sole responsibility of the recipient. Questions you may have pertaining to these charges should be directed to your local government import office.
Packaging
We do our best to re-use packing materials and standard boxes we receive still in good condition. Our standard boxes, mailers, and packing materials we purchase are made of up to 100% post-consumer recycled materials and all are recyclable.
Returns &
Exchanges
Return Policy
• If you are not completely satisfied with your purchase from forevergreengifts.net you may return it for exchange or refund up to 30 days from date of purchase. Damaged or defective items, merchandise sent in error, and all other merchandise must be returned in complete original manufacturer's packaging, same condition as sold, with any accessories, literature, instructions, documentation, and attached tags.
Please securely repack the merchandise you are returning. Personal care products that have been opened or used cannot be returned. Special Orders and Final Sales cannot be returned.
• All returns must have a Return Merchandise Authorization Number so they may be returned to the proper address, correctly identified and properly credited to your account.
Please do not attempt to return merchandise prior to receiving a Return Merchandise Authorization Number.
• Returns are refunded in the original tender.
• Forevergreengifts.net waives all shipping & Handling fees for exchanges. If you need your exchange sooner please email us at customerservice@forevergreengifts.net.
We will issue a Return Merchandise Authorization Number per our Return Instructions. We will then charge your credit card for the (In Stock) replacement item and ship it to you immediately. Upon our receipt of the exchange item, we will issue a credit accordingly.
• Gift returns are exchanged or refunded for the value indicated on the order in the form of a store credit, valid for one year.
• SPECIAL ORDERS and FINAL SALES are not returnable for credit or refund. Special Order and Final Sale items are clearly noted on the product description page. Special Orders are not cancelable and customers are required to sign (click in agreement) a Special Order Waiver specifying their understanding and agreement with these terms.
Return Instructions
Please refer to our return policy above then follow these instructions:
• To obtain the required Return Merchandise Authorization Number Contact us via email at customerservice@forevergreengifts.net
• Write the Return Merchandise Authorization Number we provide on the securely packed return shipping box.
• Arrange to ship via the appropriate method.
• When the item is received by us or by the supplier from whom it was originally shipped, your credit card is charged for the return shipping & any insurance. A credit (less original shipping charges) is issued on the same credit card used for the purchase of the item. If you are exchanging a damaged or defective item, when it is received by us or by the supplier from whom it was originally shipped, another (In Stock) item of the same description is shipped to you. Should you choose to return the damaged or defective item for credit, when it is received a credit (including shipping charges) is issued on the same credit card used for purchase of the item.
If you are returning an item sent in error, we apologize for any inconvenience! Please follow the above instructions repack the item in its original condition and packaging. When it is received by us or by the supplier from whom it was originally shipped, a credit (including shipping charges) is issued on your credit card. Please allow one credit card billing cycle for any credit to appear on your statement.
Please be advised if any of the above conditions are not met, forevergreengifts.net reserves the right to refuse the return or charge a restocking fee of not less than 15% at our sole discretion.
For further assistance, please email forever Green Gifts at customerservice@forevergreengifts.net
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